Illawarra General Practice
Who We Are
Our website address is www.illawarragp.com.au.
Illawarra General Practice (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information We Collect
We may collect the following types of personal information when you interact with our website or services:
- Your name, email address, and contact details
- Any information you provide via forms, including enquiries or appointment requests
- Health information that you provide when using our services
Technical information such as your IP address, browser type, and usage data collected through cookies or analytics tools
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.
Cookies
If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will set up cookies to save your login information and display preferences. Login cookies last for two days, and screen option cookies last for one year. Selecting “Remember Me” keeps your login active for two weeks. Logging out removes login cookies.
If you edit or publish an article, an additional cookie will be saved in your browser. It includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including if you have an account and are logged in to that website.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
We may also share limited information with trusted third-party providers who assist in operating our website, managing communications, or providing IT support — all of whom are bound by confidentiality and privacy obligations.
We do not sell or rent your personal data to any third parties.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely to allow us to recognize and approve follow-up comments automatically.
For registered users, we store the personal information provided in their user profile. Users can see, edit, or delete their information at any time (except their username). Website administrators can also view and edit that information.
Health and patient-related data collected through practice systems (not via this website) are retained in accordance with legal and clinical record-keeping requirements under Australian law.
Your Rights Over Your Data
If you have an account on this site or have left comments, you may request an exported file of the personal data we hold about you, including any data you’ve provided.
You may also request that we erase any personal data we hold about you, except data we must retain for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Our website uses secure servers, encrypted connections (SSL), and regularly updated software to safeguard your information.
Access and Correction
You have the right to access and correct your personal information held by us. Requests for access or correction can be made by contacting our practice directly.
Contact Us
If you have any concerns or questions about this Privacy Policy, or wish to make a privacy-related complaint, please contact us:
Illawarra General Practice
Phone: (02) 4216 5511
Website: www.illawarragp.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.