At Illawarra General Practice, your privacy is our priority. We are committed to safeguarding your personal and health information in accordance with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and all relevant New South Wales health privacy legislation.
We collect and manage health information to deliver safe, effective, and high-quality medical care. This information may include details about your medical history, current medications, allergies, test results, family history, and relevant lifestyle factors. Collecting this information helps our doctors provide accurate diagnoses, ongoing management, and appropriate treatment tailored to your individual needs.
All patient records are securely stored within our Best Practice clinical software system, protected by strong passwords, user access controls, and regular data backups. Access to your information is strictly limited to authorised clinical and administrative team members for legitimate healthcare or administrative purposes. Any paper-based records are kept in secure, locked storage and are safely disposed of when no longer required.
We take every reasonable step to ensure your information remains accurate, complete, and up to date. If your contact, address, or medical details change, we encourage you to inform our reception team promptly so that we can maintain the accuracy of your records.
Your personal and health information may be shared with other healthcare providers involved in your care—such as hospitals, specialists, allied health professionals, pharmacies, or diagnostic services—only with your consent or when required by law (for instance, in cases of notifiable diseases, subpoenas, or court orders).
You have the right to:
- Access your health record.
- Review the information we hold about you.
- Request corrections if any information is inaccurate or incomplete.
Requests can be made in writing to our Practice Manager or submitted through our reception team.
Our staff are trained in privacy and confidentiality procedures to ensure your health information is handled responsibly, securely, and with the utmost professionalism. We are dedicated to maintaining your trust and ensuring compliance with all relevant privacy obligations at every stage of your care.
A full copy of our Privacy and Patient Health Information Policy, detailing how your data is managed and protected, is available at our reception.
Illawarra General Practice
Illawarra General Practice 13 Market St, Wollongong, NSW 2500
(02) 4216 5511
admin@illawarragp.com.au